FAQs
The 724 Hosting Technical Support Team is
compiling a list of frequently asked questions concerning SharePoint Team
Services. We'll keep this list updated as we all become more familiar with
the product.
- Can you tell me, in simple terms, just exactly what
SharePoint is?
- Do I need Office XP to use SharePoint?
- What do I do if I forgot my administrative password?
- What do I do if I forgot my non-administrative password?
- Can Netscape users access a SharePoint site?
- How can I alert my users when they have a new task?
- What does the 'Change Anonymous Access Settings' section
do?
- Why do I get 'Page Not Found' errors when trying to
access 'Site Settings'?
- Why am I not able to re-add users after deleting them
from Manage Users?
- Why does SharePoint show that I have more user accounts
than are displayed in Manage Users?
- How do I delete users in SharePoint?
- Why do I see garbage characters (like extra "<" symbols)
on my page and get Page Not Found errors within SharePoint?
1. Can you tell me, in simple terms, just exactly what
SharePoint is?
Although this is certainly an over-simplification, basically SharePoint Team
Services is an organized collection of lists that can be accessed and
administered by users.
Lists:
Lists are the core of SharePoint team services. Although there are many
predefined and specialized lists, they are basically all created and
administered in the same way. In addition to being able to create your own
list, and even import lists using Excel XP, there are 8 default list-types
that come predefined in SharePoint. They are:
- Document Library
- Survey
- Discussion Board
- Links
- Announcements
- Contacts
- Events
- Tasks
Users:
Users are simply people who are authorized to access the lists within
SharePoint. The SharePoint Team Services site administrator will assign
different access levels - called roles - to the users. These give users
unique permissions within SharePoint. The access levels available by default
are:
- Administrator - View, add, and change all server content;
manage server settings and accounts
- Advanced author - View, add, and change pages, documents,
themes, and borders; recalculate hyperlinks.
- Author - View, add, and change pages and documents.
- Contributor - View pages and documents, view and contribute to
discussions.
- Browser - View pages and documents.
The site administrator has the ability to add new roles, and to modify or
delete existing roles. Note that if the default roles are deleted, there
is no way to retrieve them. Even if you don't intend to use the default
roles, it's a good idea not to delete them should you choose to use them at
a later date.
2. Do I need Office XP to use SharePoint?
If You Have Office 2000
Office 2000 allows you to perform most functions within SharePoint. Assuming
you have appropriate access rights, Office 2000 users will be able to:
- View all information
- Upload existing documents
- Edit views and customize lists
Office 2000 users will not be able to do the following:
- Create new documents via the SharePoint site
- Edit existing documents using full SharePoint integration (Meaning
that rather than editing the document live via SharePoint, the user must
download the document, save it locally, and then re-upload it. Note that
this will likely impact revision information that is stored within
SharePoint.)
- Import lists from Excel
Don't have any version of office?
Since SharePoint was designed from the ground up to be tightly integrated
with Office XP, users without any version of Office will only be able to use
the limited set of features that are Browser-based. Note that non-Office
files can be stored in the document libraries, and these customers could
download, edit, and upload these files assuming they have the appropriate
software.
3. What do I do if I forgot my administrative
password?
If you have forgotten or lost the only administrative password for your
SharePoint Team Services site, please contact our Technical Support
Department at 1-805-740-6163 with your account
number and verification code. Note that the process to have the password
changed will take between 2 and 24 business hours.
If you've given administrator rights to someone else on your SharePoint
site, they can create an new administrative password for you - there's no
need to call 724 Hosting.
4. What do I do if I forgot my non-administrative
password?
Your SharePoint site administrator has the ability to reset all user
passwords. Just contact this person and request that they change the
password for you.
5. Can Netscape users access a SharePoint site?
Although Netscape users will be able to browse the SharePoint site, any
operation that requires them to log in will not function in Netscape. Due to
the way SharePoint handles authentication, Internet Explorer must be used to
log in.
6. How can I alert my users when they have a new task?
Although this feature is not specifically available in SharePoint, there is
a way to accomplish this easily with SharePoint. To begin, create a new
Task List for each of your users. Next, have the users subscribe to
their respective Task Lists: this way, each time a new task is assigned,
they will be alerted via e-mail.
7. What does the 'Change Anonymous Access Settings'
section do?
This section allows you to change the access level, or role, of any
non-authenticated users. By default, anonymous users are allowed 'Browser'
level access - meaning they can view the pages and any documents. You can
also turn off anonymous user access - thus ensuring that only users that you
grant access to will be able to view the site. Note that since this page
allows you to assign any role to anonymous users, you can even assign
Administrative access to them. WE STRONGLY DISCOURAGE THIS since it
would grant anyone on the Internet access to change settings and files on
your site.
8. Why do I get 'Page Not Found' errors when trying to
access 'Site Settings'?
There are actually a number of reasons you could get this message. First,
make sure that:
- You've exhausted all the possibilities that the error page gives you.
- You are running the latest version of Internet Explorer (5.0 or
higher).
- You are able to access any pages on the site that do not require
authentication.
If you've checked all of these things, then the problem may be that your
system is lacking Client for Microsoft Networks in your network
control panel.
Open up your Network Control Panel.
In the list of installed network components, you should see Client For
Microsoft Networks.
If this client is not installed in the Network Control Panel, you will not
be able to authenticate in Microsoft SharePoint.
If you are not experienced in working with the Network Control Panel,
check Microsoft's documentation before making any changes. Additionally, if
you are on a network, be sure to contact your network administrator as
incorrect changes made here can negatively effect your local area network.
9, 10 and 11.
Why am I not able to re-add users after deleting them from Manage Users?
Why does SharePoint show that I have more user accounts than are displayed
in Manage Users?
How do I delete users in SharePoint?
The problem is that using the Remove selected user(s) from all roles
option found on the Manage Users screen does not delete the user
accounts - it only removes the users from any roles. Essentially this
disables the accounts without deleting them. In order to remove the accounts
completely from your SharePoint site, use the Click here to add or delete
accounts option found on the Site Administration page. From this
screen you will be able to remove users entirely from your account.
12. Why do I see garbage characters (like extra "<"
symbols) on my page and get Page Not Found errors within SharePoint?
This can happen if you have changed the security settings in Internet
Explorer from their default values. These settings are found in Internet
Explorer by clicking Tools > Internet Options > Security. It seems
the setting that causes the most problems is the Active Scripting
option under the Scripting sub-section within the Internet
settings. Ensure that this is Enabled in order to use SharePoint Team
Services. The easiest way to correct this problem is to set the Internet
Security setting in Internet Explorer to Medium (the default) or
below.