SharePoint Team Services

 

SharePoint™ Team Services from Microsoft® Support
 

FAQs

The 724 Hosting Technical Support Team is compiling a list of frequently asked questions concerning SharePoint Team Services. We'll keep this list updated as we all become more familiar with the product.

 

  1. Can you tell me, in simple terms, just exactly what SharePoint is?
  2. Do I need Office XP to use SharePoint?
  3. What do I do if I forgot my administrative password?
  4. What do I do if I forgot my non-administrative password?
  5. Can Netscape users access a SharePoint site?
  6. How can I alert my users when they have a new task?
  7. What does the 'Change Anonymous Access Settings' section do?
  8. Why do I get 'Page Not Found' errors when trying to access 'Site Settings'?
  9. Why am I not able to re-add users after deleting them from Manage Users?
  10. Why does SharePoint show that I have more user accounts than are displayed in Manage Users?
  11. How do I delete users in SharePoint?
  12. Why do I see garbage characters (like extra "<" symbols) on my page and get Page Not Found errors within SharePoint?

1. Can you tell me, in simple terms, just exactly what SharePoint is?
Although this is certainly an over-simplification, basically SharePoint Team Services is an organized collection of lists that can be accessed and administered by users.

Lists:
Lists are the core of SharePoint team services. Although there are many predefined and specialized lists, they are basically all created and administered in the same way. In addition to being able to create your own list, and even import lists using Excel XP, there are 8 default list-types that come predefined in SharePoint. They are:
 

  • Document Library
  • Survey
  • Discussion Board
  • Links
  • Announcements
  • Contacts
  • Events
  • Tasks

Users:
Users are simply people who are authorized to access the lists within SharePoint. The SharePoint Team Services site administrator will assign different access levels - called roles - to the users. These give users unique permissions within SharePoint. The access levels available by default are:
 

  • Administrator - View, add, and change all server content; manage server settings and accounts
  • Advanced author - View, add, and change pages, documents, themes, and borders; recalculate hyperlinks.
  • Author - View, add, and change pages and documents.
  • Contributor - View pages and documents, view and contribute to discussions.
  • Browser - View pages and documents.

The site administrator has the ability to add new roles, and to modify or delete existing roles. Note that if the default roles are deleted, there is no way to retrieve them. Even if you don't intend to use the default roles, it's a good idea not to delete them should you choose to use them at a later date.

2. Do I need Office XP to use SharePoint?
If You Have Office 2000
Office 2000 allows you to perform most functions within SharePoint. Assuming you have appropriate access rights, Office 2000 users will be able to:

  • View all information
  • Upload existing documents
  • Edit views and customize lists


Office 2000 users will not be able to do the following:

  • Create new documents via the SharePoint site
  • Edit existing documents using full SharePoint integration (Meaning that rather than editing the document live via SharePoint, the user must download the document, save it locally, and then re-upload it. Note that this will likely impact revision information that is stored within SharePoint.)
  • Import lists from Excel

Don't have any version of office?
Since SharePoint was designed from the ground up to be tightly integrated with Office XP, users without any version of Office will only be able to use the limited set of features that are Browser-based. Note that non-Office files can be stored in the document libraries, and these customers could download, edit, and upload these files assuming they have the appropriate software.

3. What do I do if I forgot my administrative password?
If you have forgotten or lost the only administrative password for your SharePoint Team Services site, please contact our Technical Support Department at 1-805-740-6163 with your account number and verification code. Note that the process to have the password changed will take between 2 and 24 business hours.

If you've given administrator rights to someone else on your SharePoint site, they can create an new administrative password for you - there's no need to call 724 Hosting.

4. What do I do if I forgot my non-administrative password?
Your SharePoint site administrator has the ability to reset all user passwords. Just contact this person and request that they change the password for you.

5. Can Netscape users access a SharePoint site?
Although Netscape users will be able to browse the SharePoint site, any operation that requires them to log in will not function in Netscape. Due to the way SharePoint handles authentication, Internet Explorer must be used to log in.

6. How can I alert my users when they have a new task?
Although this feature is not specifically available in SharePoint, there is a way to accomplish this easily with SharePoint. To begin, create a new Task List for each of your users. Next, have the users subscribe to their respective Task Lists: this way, each time a new task is assigned, they will be alerted via e-mail.

7. What does the 'Change Anonymous Access Settings' section do?
This section allows you to change the access level, or role, of any non-authenticated users. By default, anonymous users are allowed 'Browser' level access - meaning they can view the pages and any documents. You can also turn off anonymous user access - thus ensuring that only users that you grant access to will be able to view the site. Note that since this page allows you to assign any role to anonymous users, you can even assign Administrative access to them. WE STRONGLY DISCOURAGE THIS since it would grant anyone on the Internet access to change settings and files on your site.

8. Why do I get 'Page Not Found' errors when trying to access 'Site Settings'?
There are actually a number of reasons you could get this message. First, make sure that:
 

  • You've exhausted all the possibilities that the error page gives you.
  • You are running the latest version of Internet Explorer (5.0 or higher).
  • You are able to access any pages on the site that do not require authentication.

If you've checked all of these things, then the problem may be that your system is lacking Client for Microsoft Networks in your network control panel.
Open up your Network Control Panel.
In the list of installed network components, you should see Client For Microsoft Networks.
If this client is not installed in the Network Control Panel, you will not be able to authenticate in Microsoft SharePoint.

If you are not experienced in working with the Network Control Panel, check Microsoft's documentation before making any changes. Additionally, if you are on a network, be sure to contact your network administrator as incorrect changes made here can negatively effect your local area network.

9, 10 and 11.
Why am I not able to re-add users after deleting them from Manage Users?
Why does SharePoint show that I have more user accounts than are displayed in Manage Users?
How do I delete users in SharePoint?

The problem is that using the Remove selected user(s) from all roles option found on the Manage Users screen does not delete the user accounts - it only removes the users from any roles. Essentially this disables the accounts without deleting them. In order to remove the accounts completely from your SharePoint site, use the Click here to add or delete accounts option found on the Site Administration page. From this screen you will be able to remove users entirely from your account.

12. Why do I see garbage characters (like extra "<" symbols) on my page and get Page Not Found errors within SharePoint?
This can happen if you have changed the security settings in Internet Explorer from their default values. These settings are found in Internet Explorer by clicking Tools > Internet Options > Security. It seems the setting that causes the most problems is the Active Scripting option under the Scripting sub-section within the Internet settings. Ensure that this is Enabled in order to use SharePoint Team Services. The easiest way to correct this problem is to set the Internet Security setting in Internet Explorer to Medium (the default) or below.